Following every major piece of work, clients are asked their views on cost, quality, delivery and communications. Marks out of 10 are combined for an overall percentage score.
The average score from clients since January 2010 is over 90%. Comments have been:
"Best Accountant we have had in the last 20 years!" Rachel Thompson
"Chris at Oaktree provides a professional and efficient service. He is always available to provide any help and advice needed and he keeps us informed and updated." Ryan Bound
"Chris has been a star, an absolute saviour in taking away the pressure and stress of completing paperwork figures and files in a truly efficient fashion. This gives us time to concentrate on other aspects of the business." Kerry Graney
"I have had 3 other firms that have worked for me but for the 1st time I have a local person who understands my needs and keeps me updated regularly." Ian Faulds
"Willing to explain every detail. Promotes meeting in a relaxed atmosphere answers any queries promptly and with easy to understand solutions." Mike Bradle